This Privacy Policy has been compiled to provide information regarding how JAYKAY Mobility (Zambia) Pte. Ltd.("JAYKAY"), its JAYKAY ride hailing service(" Service"), its related entities, affiliates and subsidiaries (individually and collectively referred to herein as" JAYKAY"," us"," we" or"our") collects, uses, stores, processes, discloses and/or transfers (collectively," handles") Personal Data (as defined below) collected by JAYKAY, whether through JAYKAY'S App(s) (as defined below), JAYKAY's Website(s) (as defined below) or any other means, and is a component of our Terms and Conditions.
This Privacy Policy applies to the Personal Data of individuals, being (i) drivers using JAYKAY's mobile application (such "Driver") (collectively referred to as "you" or "your"), that has been provided to us in connection with our relationship with you and/or the use of any mobile application owned, maintained or created by JAYKAY or its affiliates (such "JAYKAY App(s)") or any website owned, maintained or created by JAYKAY or its affiliates (such "JAYKAY Website(s)").
By providing your Personal Data, you hereby agree and consent to JAYKAY handling your Personal Data in the manner set forth in the prevailing Privacy Policy which may be updated or modified from time to time.
This Privacy Policy does not affect any rights which JAYKAY may have at law in connection with the handling of your Personal Data. JAYKAY may from time to time update this Privacy Policy. You agree to be bound by the prevailing terms of the Privacy Policy as updated from time to time on JAYKAY Website(s).
"Personal Data" refers to information that identifies you, including but not limited to: your name, nationality, residential address, city, NRC number, telephone number, bank details, credit card details, gender, email address, occupation, photo, and location data (including current and past locations), along with any other data you voluntarily provide through registration forms, application forms, or other similar forms used within JayKay Ride and JayKay Pro apps.
The data we collect serves the following purposes:
NOTE: Location can be accessed in the background for same purposes listed above.
If you are a driver, we may collect additional telematics data, including but not limited to accelerometer, GPS data, braking patterns, and other data collected when your driver-specific app is active. This data is crucial to improving service delivery and maintaining the safety and quality of rides.
If any drivers use personal in-vehicle cameras, such data collection is not managed by JayKay. Drivers are solely responsible for obtaining consent from passengers. JayKay does not store or use any in-vehicle camera data, and any such data is outside the scope of JayKay's services.
JayKay may also collect personal data from publicly available sources, third-party service providers, or through interactions with third-party systems, such as:
By using the JayKay Ride and JayKay Pro apps, you consent to the collection, storage, and use of your personal data as outlined in this privacy policy. You understand that certain data is required for the proper functioning of the app and services. You also acknowledge that JayKay may share your data as required by law or for compliance with regulatory requirements.
If you do not provide the required data, JayKay may be unable to provide the services as described in the app.
| Data Collected | Purpose | Legal Basis |
|---|---|---|
| Name | Used for user identification, ride booking, and communication. | Contractual Necessity: Required to provide services (ride bookings, communication). |
| Email Address | Used for account registration, notifications, and communication. | Contractual Necessity: Required for account management and notifications. |
| Phone Number | Used for communication between riders and drivers and for verification during registration. | Contractual Necessity: Required to facilitate ride requests and communication. |
| Location Data (Foreground and Background) | Used for real-time ride tracking, ride requests, matching drivers with riders, and route navigation. | Contractual Necessity: Essential for providing the core functionality of ride-hailing services. |
| Bank & Payment Information | Used for processing payments and transactions within the app. | Contractual Necessity: Required for completing transactions and payments. |
| Vehicle Data (For Drivers) | Collected to ensure proper driver verification and ensure the vehicle meets the necessary standards. | Contractual Necessity: Required for onboarding drivers and ensuring safe services. |
| Driver's License and ID | Used to verify driver identity and eligibility to provide services. | Contractual Necessity: Required for regulatory compliance and driver verification. |
| Telematics Data (Drivers Only) | Collected for safety, security, and operational monitoring (e.g., accelerometer data, GPS, braking data). | Legitimate Interest: Helps improve safety and service quality. |
| In-Vehicle Camera Data (If Applicable) | Collected by drivers for safety and security purposes, not used by JayKay. | Consent: The driver must obtain consent from passengers before recording. JayKay does not process this data. |
| Ride History | Used to maintain a record of past rides, monitor service quality, and improve customer experience. | Contractual Necessity: Required for providing historical data to users for tracking their rides. |
| Social Media Interaction Data | Collected from users' interactions with JayKay's official social media accounts. | Consent: By interacting with our social media, users consent to the collection of this data. |
| Residential Address | Used for driver and rider verification and to ensure accurate matching and billing. | Contractual Necessity: Required to ensure accurate account and ride details. |
| City | Used for verifying the rider's or driver's location and matching them with local services. | Contractual Necessity: Required for the proper delivery of ride services. |
| NRC Number | Used for identity verification, especially for drivers, in compliance with local regulations. | Legal Obligation: Required for regulatory compliance. |
| Nationality | Used for identity verification and to ensure proper regulatory compliance. | Legal Obligation: Required for compliance with local laws and regulations. |
You have the right to:
Your personal data will be retained as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
JAYKAY does not sell, trade, or otherwise transfer to outside parties your Personal Data without your consent. Subject to the provisions of any applicable law, certain Personal Data may be disclosed and/or transferred for the purposes listed in sections 3 and 4 (where applicable) to the following third parties, whether they are located in Zambia or overseas:
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.